Nine Casino Privacy Policy

At Nine Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website at Nine Casino.com, use the nine casino app, or interact with any of our services. By using our platform — whether to nine casino login, explore bonuses, or play games — you agree to the terms described in this document. We encourage you to read it carefully.

1. Who We Are

Nine Casino is operated by Uno Digital Media B.V., a company incorporated in Curaçao with registration number 157147, and registered office at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), Licence No OGL/2024/1267/0760. Payment processing services are provided on our behalf by two Cyprus-based paying agents: UDM Processing Services LTD (reg. HE 435747) and Optivion Systems Ltd (reg. HE 471831). These entities act solely as payment facilitators for Uno Digital Media B.V.

2. Information We Collect

When you register and play nine casino online, we may collect the following categories of personal data:

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, password, and account preferences
• Payment details, including card information and cryptocurrency wallet addresses
• Identity verification documents (passport, national ID, proof of address)
• Communications sent to us via nine casino live chat or email at support@Nine Casino.com

2.2 Information We Collect Automatically

• IP address, device type, and browser information
• Session data, login timestamps, and navigation behaviour on our site
• Gaming activity, including bets placed, games accessed, and transaction history
• Data collected via cookies and similar tracking technologies
• App usage data if you use the nine casino app download feature

3. How We Use Your Information

At Nine Casino, we use the personal data we collect for the following legitimate purposes:

• To verify your identity and process your registration when you nine casino log in
• To manage your account, process deposits, and handle nine casino withdrawal requests
• To provide access to promotions such as the nine casino welcome bonus, nine casino free spins, and any applicable nine casino bonus code
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) legal obligations
• To detect and prevent fraud, problem gambling, or unauthorised account access
• To improve our platform, services, and the overall experience when you play nine casino
• To send you relevant communications, including promotional offers — only where you have consented
• To fulfil our obligations under Curaçao law and applicable international regulations

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — to provide you with our gaming and payment services
• Legal obligation — to comply with AML, responsible gambling, and regulatory requirements
• Legitimate interests — to improve our services, ensure security, and manage fraud risk
• Consent — where you have explicitly agreed, such as for marketing communications or certain cookies

5. Cookies and Tracking Technologies

Our Nine Casino website uses cookies and similar technologies to enhance your experience. These include session cookies that keep you logged in, analytical cookies that help us understand how users interact with our platform, and marketing cookies used to show you relevant content. You may manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our site, including the nine casino login process and access to certain features.

6. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions to complete transactions
• Identity verification and KYC service providers
• Game software providers (including Evolution, Pragmatic Play, BGaming, and others) where technically required
• Regulatory authorities and law enforcement agencies, when required by law
• Our Cyprus-based payment agents, UDM Processing Services LTD and Optivion Systems Ltd, as described above

All third parties we work with are required to handle your data securely and only for the specified purpose.

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, in accordance with our legal and regulatory obligations. Transaction records may be held for longer periods where required by applicable financial or anti-money laundering legislation.

8. Your Rights

As a user of Nine Casino, you have the following rights regarding your personal data:

• Access — you may request a copy of the personal data we hold about you
• Rectification — you may ask us to correct inaccurate or incomplete data
• Erasure — in certain circumstances, you may request that we delete your data
• Restriction — you may ask us to limit the processing of your data
• Objection — you may object to processing based on legitimate interests
• Portability — you may request your data in a structured, machine-readable format
• Withdrawal of consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team via nine casino live chat or by emailing us at support@Nine Casino.com.

9. Security Measures

At Nine Casino, we implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. These include SSL encryption, secure server infrastructure, and strict internal access controls. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to protect your account credentials and contact us immediately if you suspect any unauthorised access.

10. Responsible Gambling and Data Use

We use certain data — such as your gaming history and deposit patterns — to support responsible gambling efforts at Nine Casino. This helps us identify signs of problem gambling and take appropriate action, including setting limits or initiating account reviews. We are committed to promoting safe play across all our services.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the document and notify you through our website or by email where appropriate. Continued use of Nine Casino following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please reach out to us. You can contact our team 24/7 via nine casino live chat on our website, or send us an email at support@Nine Casino.com. We are committed to resolving any privacy-related concerns promptly and transparently.